Shipping & Returns
Shipping Policy
Thank you for supporting our candle shop! Below are the details of our shipping process to ensure your order reaches you safely and on time.
Processing Time:
All orders are processed within 1–4 business days. During high volume periods (such as holidays or sales), processing may take a little longer. You’ll receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates:
Shipping charges are calculated at checkout based on your location and order weight. We currently ship within [Your Country] and select international locations.
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
(Delivery times are estimates and may vary based on carrier delays.)
Free Shipping:
We offer free standard shipping on all domestic orders over $40.
Order Tracking:
Once your order has shipped, you'll receive a tracking number via email. You can use this number to track your package directly through the carrier’s website.
Damaged or Lost Packages:
If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of delivery. We’ll be happy to assist with replacements or file a claim with the carrier.
Shipping Restrictions:
Due to the nature of our products, we are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
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International Shipping Policy:
We’re excited to share the warmth of our candles with customers around the world! Please review our international shipping policy below before placing your order.
Shipping Availability:
We currently ship to most international destinations. If your country is not available at checkout, please contact us at [your email] for assistance.
Processing Time:
All international orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your order. Delivery times vary by destination but typically range between 7-21 business days.
Customs, Duties, and Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Order Tracking:
Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.
Damaged or Lost Packages:
While we take great care in packaging, we are not liable for international orders lost or damaged in transit. If your order arrives damaged, please contact us within 7 days with photos of the item and packaging.
If you have any questions about your international order, don’t hesitate to reach out at [your email/contact form link
Return & Exchange Policy
Product Quality Guarantee:
We stand behind the quality of our candles. If you receive a defective or damaged item, please contact us within 7 days of delivery at [your email] with your order number and photos of the issue. We’ll work with you to offer a replacement or refund where appropriate.
Returns & Exchanges:
Due to the nature of our products, we accept returns or exchanges only on unused and unopened items within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Custom Orders:
All custom and made-to-order items are final sale. Please double-check all personalization details before placing your order.
Safety Disclaimer:
Always follow candle safety guidelines provided on our packaging. Never leave burning candles unattended. We are not liable for damage or injury resulting from misuse of our products.
Response Time:
Our customer care team responds to inquiries within 1–2 business days. We aim to resolve all issues promptly and courteously.
By purchasing from our site, you agree to these terms and acknowledge that you have read and understood our policies.