Terms & Conditions

Customer Care

We’re here to help make your candle experience as comforting as the glow they bring.

We are committed to providing exceptional service and high-quality products. Please review the following terms and conditions related to our customer care.

Product Quality Guarantee:
We stand behind the quality of our candles. If you receive a defective or damaged item, please contact us within 7 days of delivery at [your email] with your order number and photos of the issue. We’ll work with you to offer a replacement or refund where appropriate.

Returns & Exchanges:
Due to the nature of our products, we accept returns or exchanges only on unused and unopened items within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Custom Orders:
All custom and made-to-order items are final sale. Please double-check all personalization details before placing your order.

Safety Disclaimer:
Always follow candle safety guidelines provided on our packaging. Never leave burning candles unattended. We are not liable for damage or injury resulting from misuse of our products.

Response Time:
Our customer care team responds to inquiries within 1–2 business days. We aim to resolve all issues promptly and courteously.

By purchasing from our site, you agree to these terms and acknowledge that you have read and understood our policies.

Have questions or concerns?
Our team is always ready to assist you with anything—from order tracking and returns to product care and scent recommendations.

Privacy & Safety

Your privacy and safety are very important to us. We are committed to protecting your personal information and ensuring a secure shopping experience.

Personal Information:
When you place an order, we collect basic information such as your name, email, shipping address, and payment details. This information is used solely to process your order and keep you updated on its status.

Data Security:
Our website uses secure encryption (SSL) to protect your personal and payment information. We do not store full credit card numbers, and we never share or sell your information to third parties.

Email Communications:
If you sign up for our newsletter, we may occasionally send you updates about new products, special offers, or events. You can unsubscribe at any time by clicking the link in our emails.

Third-Party Services:
We may use trusted third-party services (like payment processors and shipping carriers) to help fulfill your order. These partners only receive the information needed to perform their specific functions.

Cookies:
Our site uses cookies to enhance your browsing experience and help us understand how visitors use our site. You can manage cookie preferences in your browser settings.

Safety of Use:
Please follow all safety instructions included with our candles. We are not responsible for any injuries or damage resulting from improper use.

By using our site, you consent to this Privacy & Safety Policy. If you have any questions, feel free to contact us at [your email/contact form link

Wholesale Inquiries

Interested in stocking our candles in your store? We’d love to work with you!

We offer wholesale pricing for boutiques, spas, gift shops, and other retailers who share our passion for high-quality, handcrafted candles.

To Get Started:
Please email us at [your email] or fill out our [Wholesale Inquiry Form] with the following details:

Your business name and location
Type of store or business
Website or social media links
Products you're interested in
Estimated order volume

Once we receive your information, we’ll get back to you within 2–3 business days with our wholesale catalog and terms.

We look forward to partnering with you!

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments

Payment Methods