Chiill

Returns & Exchanges:
Due to the nature of our products, we accept returns or exchanges only on unused and unopened items within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Custom Orders:
All custom and made-to-order items are final sale. Please double-check all personalization details before placing your order.

Safety Disclaimer:
Always follow candle safety guidelines provided on our packaging. Never leave burning candles unattended. We are not liable for damage or injury resulting from misuse of our products.

Shipping Rates & Delivery Estimates:
Shipping charges are calculated at checkout based on your location and order weight. We currently ship within [Your Country] and select international locations.

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days
(Delivery times are estimates and may vary based on carrier delays.)

Free Shipping:
We offer free standard shipping on all domestic orders over $40.